Welcome to Tres fashion store! Please read these Terms and Conditions carefully before using our services. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions:

  1. General Terms:

1.1 Acceptance of Terms: By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

1.2 Eligibility: You must be at least 18 years old or have parental consent to use our services.

1.3 Product Representation: We make every effort to accurately display our products, including their descriptions, colors, and images. However, we cannot guarantee that your device’s display will accurately reflect the products.

1.4 Pricing: All prices are displayed in United Arab Emirates Dirham (AED) and are inclusive of applicable taxes. We reserve the right to modify prices at any time without prior notice.

1.5 Order Confirmation: Once you place an order, you will receive an email confirmation. This confirmation does not guarantee the availability of the product(s) ordered, as products may be subject to stock limitations.

  1. Delivery:

2.1 Delivery Area: We deliver to all Emirates within the United Arab Emirates.

2.2 Shipping Charges: Shipping charges will be calculated based on your location and the total value of your order. The shipping charges will be displayed at the time of checkout.

2.3 Delivery Time: We aim to deliver your order within the specified timeframe. However, delays may occur due to unforeseen circumstances. We shall not be liable for any delay in delivery.

2.4 Receipt of Goods: Upon delivery, please ensure that you or an authorized person is present to receive the goods and sign the delivery note. The risk of loss or damage to the products shall pass to you upon delivery.

  1. Exchange Policy:

3.1 Exchange Eligibility: We offer an exchange option within 3 days from the date of delivery. To be eligible for an exchange, the item(s) must be unused, in their original packaging, and in a resalable condition.

3.2 Exchange Process: To request an exchange, please contact our customer support team within the specified timeframe. We will provide instructions on how to proceed with the exchange, including returning the item(s) to our designated address at your expense.

3.3 Exchange Restrictions: We reserve the right to refuse an exchange if the item(s) do not meet the eligibility criteria mentioned in section 3.1.

  1. Return Policy:

4.1 No Return Policy: We do not accept returns for products unless they are damaged or defective upon delivery. In such cases, please contact our customer support team within 24 hours of receiving the order, and we will assist you accordingly.

  1. Intellectual Property:

5.1 Ownership: All content on our website, including text, graphics, logos, images, and software, is the property of our company or our licensors and is protected by intellectual property laws.

5.2 Limited License: You are granted a limited, non-exclusive, and non-transferable license to access and use our website for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.


6.1 Cancellation Timeframe: Orders can be canceled within 24 hours of placement. Once this period has passed, our team begins processing your order to ensure swift delivery.

6.2 Cancellation Process: To cancel an order, please contact our customer support team at [customer support email/phone number]. Kindly provide your order number and the reason for cancellation. Our team will guide you through the cancellation process.

  1. Privacy Policy:

Please refer to our Privacy Policy, which explains how we collect, use, and disclose your personal information.

  1. Governing Law and Jurisdiction:

7.Refund Eligibility

  1. Product/Service Condition: To be eligible for a refund, the product or service must be in its original condition and unused.

  2. Timeframe: You must request a refund within [30 days] from the date of purchase.

  3. Proof of Purchase: A valid proof of purchase, such as a receipt or order number, is required for all refund requests.

Refund Process

  1. Contact Us: To initiate a refund, please contact our customer support team at [[email protected]]. Provide your order number and the reason for your refund request.

  2. Return/Confirmation: Depending on the nature of the product/service, we will guide you on whether you need to return the item or provide other necessary information.

  3. Inspection: Once we receive your request, we will review it to ensure it meets the eligibility criteria. If additional information or clarification is needed, we will reach out to you.

  4. Refund Approval/Rejection: We will notify you of the approval or rejection of your refund request. If approved, the refund will be processed using the original payment method.

  5. Refund Processing Time: Refunds may take [5-7 business days] to process. The time it takes for the refund to reflect in your account may vary depending on your payment provider.

Non-Refundable Items/Services

The following items/services are not eligible for refunds:

  • Downloadable digital products/services that have been accessed or downloaded.
  • Perishable goods.
  • Personalized or customized items/services.
  • Services that have already been rendered.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Dubai.

  1. Amendments:

We reserve the right to modify or update these Terms and Conditions at any time

You can always contact us for any return question at [email protected].